Return Policy
The ASA return policy applies to ASA (Aviation Supplies & Academics, Inc.) products purchased directly from ASA, from the asa2fly.com website, or from ASA authorized distributors and dealers. Products that are not purchased directly from ASA must be returned to the place of purchase and are subject to their return policies.
Products purchased directly from ASA or from the ASA website can be returned directly to ASA provided the products meet the requirements established in this return policy. To return an item, contact ASA Customer Service via our Contact Us form. Refunds will be credited back to the customer account used to make the purchase.
ASA will only accept returns of products that are unused, unopened, and in resalable condition. Exceptions include warranty items listed in the Warranty section below. Discontinued products or products which have been superseded (such as new editions of a textbook) are not subject to return unless they meet the ASA distributor cover return policy.
Test Prep Bundles, Test Guide Bundles, Online Ground School Notebooks, and eBook Bundles that include a Product Redemption Code inside the book may be returned if the original shrink-wrap is intact and/or the scratch-off coating covering the code is untouched.
ASA is not responsible for return shipping expenses. Any costs associated with returning an item for refund will be the responsibility of the purchaser. Products may be returned if unused, unopened, and in resalable condition no later than 30 days of the date of purchase.
Digital products including Prepware Online, Prepware School, Prepware Download, Online Ground School, eBooks, Product Redemption Codes, and Video Downloads are NOT eligible for return or refund. If digital delivery of a product to a customer account fails, contact customer service.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.